Company administrators, employees and clients; each answer identifies any more specific role.
Find answers to common questions about CRMCEO. Available menus and actions depend on your plan, enabled modules, company settings and permissions.
Can a client export their personal data?
Where GDPR features are enabled, the administrator can allow customers to download their stored personal data. This is not the same as exporting every business record or receiving a full database backup. Ask your administrator if the option is unavailable.
Does a data-removal request delete records immediately?
No automatic deletion is promised. The documented GDPR workflow routes enabled customer and lead removal requests for review. Use the provided request option or contact the service’s privacy contact for its process and applicable retention requirements.
Does enabling the GDPR or security settings guarantee compliance?
For: company administrators.
No. These are software controls, not proof of legal compliance or a security certification. This service must publish its own privacy, retention, access, and incident-handling policies. Ask support for the specific assurances your organization requires.
How often is our data backed up, and can it be restored?
For: company administrators.
Backup frequency, retention, restoration scope, and recovery times depend on the CRMCEO team. Storage integration documentation does not establish a backup guarantee. Ask support for the provider’s published backup policy and restoration procedure before relying on a particular recovery window.
CRMCEO retention policy
Read the CRMCEO Privacy Policy for the current terms. The stated retention periods are 90 days after workspace cancellation, 90 days after the last support activity and 90 days from each backup’s creation, subject to the exceptions explained in the policy. Backup copies can therefore outlast deletion from the live workspace. For privacy, access or deletion requests, contact support@crmceo.com. Ask support separately about backup frequency and restoration availability; the retention period is not a recovery-time guarantee.